Frequently Asked Questions

RAW virgin hair is pure and completely unprocessed hair, without any chemical treatments, and comes from a single donor. Virgin hair is also natural, but may be lightly steamed to create texture.

We offer various ways to wear hair extensions, including:

• Wefts
• Closures
• Frontals
• Lace wigs
• Clip-ins

Additionally, the following methods are available upon request:

• Tape-ins
• Keratin bondings
• Microrings

We do not install these extensions ourselves. We only supply the hair. A professional hair specialist will apply the extensions and can best advise you on the suitable method for your hair type, focusing on safety, comfort, and a natural result.

Yes, we offer lace wigs and wigs in various cap sizes and constructions. This ensures a better fit and a more natural appearance. Each product includes sizing information, and you can also contact us directly for personalized advice when choosing the right fit.

Yes! We offer a color ring with over 50 carefully curated shades, making it easy to find the right match for your hair and desired look. You can also rent the color ring to compare shades at home in your own time. Need help finding your perfect match? We’re happy to assist you.

The minimum hair length depends heavily on the type of extensions and your natural hair type. A professional stylist applying the extensions can best assess what’s possible without damaging your own hair.

As a general guideline:

• Wefts: usually from 10–12 cm
• Closures, frontals & lace wigs: from 6–10 cm
• Clip-ins: from 6–8 cm
• Tape-ins, microrings & keratin bondings: from 10 cm

Sometimes even less length is enough, depending on the thickness and health of your hair. Ultimately, it's all about safe application so you can enjoy your extensions for a long time — without compromising your own hair.

This depends on the type of extensions, the desired length, and the thickness of your natural hair.

• Wefts: typically 2 to 3 bundles for a full look
• Clip-ins: one full set (double set for thick hair or short bob)
• Lace wigs, frontals, or closures: usually one piece is enough
• Tape-ins or microrings: 40–80 pieces (determined by your stylist)

Not sure? Feel free to contact us. We’re happy to help you choose the right amount and combination.

RAW extensions last an average of 2 to 3 years. Virgin hair generally maintains its quality for 1 to 2 years, if properly cared for.

Yes, our extensions can be dyed in multiple shades, as long as it’s done by an experienced professional. Always do a test strand first.

Use nourishing, gentle products without drying ingredients like sulfates, silicones, or alcohol.

Always store your extensions dry, flat, and away from direct sunlight.

• For loose extensions, we offer a care kit with convenient storage solutions.
• For wigs and sewn-in hair, we offer a full aftercare set including a satin pillowcase, bonnet, and protective cover.

Satin helps prevent tangling, dryness, and friction, contributing to a luxurious and long-lasting result.

See the care kit here: www.webhairexclusive.nl/verzorgingspakket

Yes, you can. You only pay for shipping and a deposit. The deposit will be fully refunded once the ring is returned in good condition within 14 days.

Changes are not always possible. Please double-check your address before placing an order. If there’s an error, contact us as soon as possible.

Yes, you can safely style the extensions using a blow-dryer, flat iron, or curling wand. Always use a heat protectant to maintain the quality of the extensions.

Yes, choose products that won’t dry out or weigh down your hair. Avoid products with high alcohol content.

Always brush your hair from the bottom up. Start at the ends and gently work your way up to prevent tangling and breakage.

Yes, you can! It’s important to care for your extensions properly before and after swimming. Rinse them thoroughly after exposure to salt or chlorine and follow up with the recommended care routine.

Absolutely. Our extensions are high quality and can be reused multiple times with proper care.

Average delivery time within the Netherlands is 5 working days. For international orders, it's approximately 10 working days.

Yes, once your order is shipped, you will automatically receive a track & trace link by email.

What if my order shows as delivered but I haven’t received it?
Contact the carrier immediately. We’ll assist you with the investigation.

You can pay safely via:

• iDeal
• PayPal
• Credit Card
• Klarna (pay later)
• Bancontact
• Bank transfer

Klarna allows you to pay safely and easily after delivery, usually within 30 days.

Klarna is available in the Netherlands, Belgium, Germany, France, Italy, Spain, Austria, Finland, and more.

All prices on the website are shown in euros. If you pay in a different currency, the conversion will be based on your payment provider's current exchange rate.

Yes, customers outside the EU are responsible for any customs duties, taxes, or import fees.

Absolutely. Webhair Exclusive collaborates selectively with salons, stylists, and entrepreneurs who want to offer their clients quality and luxury. We provide tailor-made conditions, personal guidance, professional advice, and access to exclusive products.

Interested in adding Webhair Exclusive to your offering or working with our hair extensions? Contact us without obligation for more information or to explore the possibilities.